PSPDFKit Server Metrics Reference


PSPDFKit Server has been deprecated and replaced by PSPDFKit Document Engine. All PSPDFKit Server and PSPDFKit for Web Server-Backed licenses will work as before and be supported until 15 May 2024 (we will contact you about license migration). To start using Document Engine, refer to the migration guide. With Document Engine, you’ll have access to robust new capabilities (read the blog for more information).

This is a reference page for all internal metrics exported by PSPDFKit Server.

Metrics follow the DogStatsD protocol format, a variant of the popular StatsD protocol. Server sends a metric update to the compatible monitoring agent either when some event happens (e.g. an HTTP response is sent), or when a measurement is collected periodically (e.g. the memory used is sampled). The agent aggregates metrics in fixed time windows and forwards them to the monitoring system, where they are persisted for further analysis. How the metric is aggregated depends on its type and the agent implementation (e.g. Telegraf might perform different aggregations than CloudWatch agent does). Refer to our Integration guide to learn how to export Server metrics in different environments and deployment settings.

Metric Types

Server exports three types of metrics:

  • Counters — Each metric update carries a value that increases a counter by that value. An example of this is when a file system cache hits metric, where a counter increment is sent every time an item is found in the cache.

  • Gauges — A metric update carries the most recent value of a particular measurement. This is a very common type for metrics gathered periodically, e.g. memory usage.

  • Timings — Each metric update carries the duration of a particular event. An example of this is an HTTP request handling duration. Usually agents aggregate timings by calculating statistics based on measurements falling into the time window, e.g. count, minimum, maximum, mean, percentiles, etc. Timings are often used when we need to both count the events and measure their duration.


Apart from the metric name and value, each metric update includes a set of tags that allow you to group and filter measurements belonging to the same metric when analyzing them.

This is a list of common tags attached to every metric exported by Server:

Tag Description
host The hostname of the Server container
node The unique ID of the Server node in the cluster
family This is always set to pspdfkit-server

Metrics Reference

HTTP Performance

Name Type Unit
http_server.req_end timing millisecond

This is the duration it takes PSPDFKit Server to process the HTTP request and respond.

Tag Description
status HTTP response status
method HTTP request method
group Either standard for regular HTTP requests, or long_poll for long polling requests

When analyzing HTTP performance metrics, make sure to separate metrics based on the group. By definition, long polling requests take a long time to complete because the client keeps the connection open to allow Server to send a response only when it has data ready. In most situations, you’re most likely interested in metrics with the group set to standard.

PostgreSQL Performance

Name Type Unit
pg_client.query timing millisecond
pg_client.queue timing millisecond
pg_client.decode timing millisecond
pg_client.result_size gauge -

These measurements concern the performance of SQL queries made by Server against PostgreSQL:

  • pg_client.query tells you how long it took to actually execute the query.

  • pg_client.queue tells you how long the query waited for the connection to be available from the pool.

  • pg_client.decode tells you how long it took to decode the query results.

  • pg_client.result_size is a measurement that tells you how many rows were returned per query.

To get insight into the total time it takes to complete the database query, you need to take the sum of the query, queue, and decode measurements.

Tag Description
result Either success or error, indicating if the query succeeded.
command The SQL command that was executed. One of select, update, delete, insert, begin, commit, or rollback.
error_code PostgreSQL error code, only set when result is error.
severity Error severity, only set when result is error

Asset Storage

Name Type Unit
assets.fetch_asset timing millisecond
assets.store_asset timing millisecond

These measurements track the time it takes to retrieve or store the asset in the asset storage. Note that the asset is only fetched from the storage if it’s not found in the cache.

Tag Description
result Either success or error, indicating if the operation was successful.

File System Cache

Name Type Unit
cache.fs_hit counter -
cache.fs_miss counter -
cache.fs_size gauge byte
cache.fs_free timing millisecond

These measurements are related to the Server file system cache used for document source files:

  • The cache.fs_hit and cache.fs_miss measurements count cache hits and misses.

  • The cache.fs_size measurement reports the current size of the file system cache. The cache size is limited by the ASSET_STORAGE_CACHE_SIZE configuration option.

  • The cache.fs_free measurement tells you how long it took to clear a full cache.

In-Memory Cache

Name Type Unit
cache.memory_hit counter -
cache.memory_miss counter -

These measurements are related to the in-memory cache for PDF metadata. cache.fs_hit and cache.fs_miss measurements count cache hits and misses.

Redis Cache

Name Type Unit
cache.redis_hit timing millisecond
cache.redis_miss timing millisecond
cache.redis_set timing millisecond
cache.redis_error timing millisecond

These measurements are related to the optional Redis cache used for caching rendering results between multiple PSPDFKit Server instances.

  • cache.redis_hit indicates how long it took to fetch an item from Redis when there was a cache hit.

  • cache.redis_miss indicates how long the request to Redis took when there was a cache miss.

  • cache.redis_set indicates how long it took to store an item in Redis.

  • cache_redis_error indicates how long a Redis operation that errored out took.

Tag Description
op The Redis operation that was performed. Only set for the cache.redis_error metric.

Remote Documents

Name Type Unit
remote_doc.response_start timing millisecond
remote_doc.response_end timing millisecond

These measurements concern the time it takes the Server to fetch documents from remote URLs.

  • remote_doc.response_start tells you the time between when the Server sent the request and when the first byte of data has been received.

  • remote_doc.response_end tells you how long the actual data transfer took after the remote server started responding.

To get the total remote document response time, sum up both metrics.

Tag Description
result success, error, or timeout, indicating if fetching the remote document succeeded.

Document Conversion

Name Type Unit
document_conversion.convert timing millisecond

The duration of the Office documents conversion.

Tag Description
result Either success or error, indicating the conversion result.

PDF Processing

Name Type Unit
pspdfkitd.queue timing millisecond
pspdfkitd.exec timing millisecond

These measurements concern all Server operations that involve working with PDFs, including rendering, extracting content, and preparing PDFs for being downloaded.

  • pspdfkit.queue tells you how long an operation had to wait until there was a worker available to execute it.

  • pspdfkit.exec tells you how long the operation actually took.

Tag Description
request The PDF operation performed

Signing Service

Name Type Unit
signing_service.sign timing millisecond

How long it took the signing service to respond to the signing request.

Tag Description
result Either success or error, indicating if the call to the signing service succeeded.


Name Type Unit
layer.sync.before_changes timing millisecond
layer.sync.before_commit timing millisecond
layer.sync.after_commit timing millisecond timing millisecond

These metrics track the duration of Instant sync phases. For operations that fail, Server emits only

Tag Description
result Only set for Either success or error, indicating if Instant sync succeeded.

Memory Total

Name Type Unit gauge byte

The total amount of memory allocated by the Server process. Note that the amount of memory taken by the Server container is usually larger than this number, since there are also other processes running inside the container.

Compute Resources Utilization

Name Type Unit timing millisecond timing millisecond
  • tells you how much time the Erlang VM spent being active in the last interval.

  • tells you the total uptime of the Erlang VM.

If you divide the active time by the total time, the resulting number indicates the utilization of compute resources assigned to Server. In other words, it says which percentage of the time the Server was busy doing work.

Note that, as with memory, this only concerns the Server process — the CPU utilization of the container may be different, as there are other processes running inside it as well.

Tag Description
scheduler_number The internal Server scheduler number

Server starts as many schedulers as there are logical CPU cores available. In most cases, you’ll want to take the average of metrics described here across schedulers.